Frequently Asked Questions
Maintenance
Your new home will be professionally inspected and prepared by one of our onsite maintenance associates. Our standard practices include ensuring all areas of your new home are clean and functional.
Yes, we do have on-site maintenance.
Work orders may be submitted online through your Resident Portal.
Maintenance work orders are completed by one of our experienced onsite maintenance team members.
No. You may provide permission for us to enter when you submit your work order through your Resident Portal or by speaking with one of our onsite team members.
The onsite leasing office is able to assist during regular office hours. We do not provide after-hours lock out services.
You may customize your home with non-permanent decorations. Any modifications you make to your home during your residency may incur a charge at the time of move out. Charges are incurred when maintenance is needed to return your home to its original condition at the time of move in.
Amenities
Pradera offers a resort style pool with a spa and pool lounge. We also have a Fitness room, Yoga room, TV Lounge, Conference room, Business lounge, Pet wash, Dog park, Clubhouse with Kitchen/Dining area, Firepits, BBQ grills , Cornhole turf/game area, Bike storage, Locker Storage, and Amazon package lockers.
For a complete list, please visit the Amenities page.
Our pools and decks are open seven days per week from 8am until 10pm.
Yes, we offer parking on-site.
Each unit has it's own washer and dryer inside.
Yes, Pradera is a pet friendly community.
The pet security deposit is $500.
Pradera Apartments does not have any weight or breed restrictions for pets. We allow two pets per apartment.
Yes, there is a pet park on-site.
Standard appliances in our apartment homes include full sized washer/dryer set, refrigerator, dishwasher, microwave and gas oven/stove.
No, we do not offer furnished apartment homes.
Please speak with your on site leasing office for a referral to a local furniture rental service.
We do not offer short-term leases at Pradera. You may discuss options with our leasing team.
No, leases may be in the name of the individual occupying the home. We do not allow sub-leasing at our communities.
No, we do not hold packages. We have Amazon lockers for package acceptance.
Our fitness center is open 24 hours a day seven days per week.
We provide a fully equipped on-site fitness center including multiple and varied cardio and strength training equipment as well as a yoga room.
Our building's quiet hours are 10pm to 8am. The communal spaces are open for use from 8am to 10pm and the fitness center is open 24/7.
Admin
No. We would be pleased to offer in person tours of our community during regular office hours.
Our leasing office is open Sunday through Saturday from 9 am to 6 pm. You may walk in or schedule an appointment online via our website.
Our leasing office is open Sunday through Saturday from 9 am to 6 pm. You may walk in or schedule an appointment online via our website.
You may apply online by selecting an apartment on our website and creating an applicant portal account. Our Leasing Consultants are available to assist with finding the perfect apartment home. Please visit our website or call 925-332-2025.
Applications are often approved in 72-hrs. Please carefully review the rental criteria, which is available as part of your application, to avoid any delays in processing your application.
We require a holding deposit of $250 and an application of $60 per application when applying for your new home. You will pay the remaining balance of your security deposit and first month's rent, or a prorated portion, at the time of move in.
Explore our website and determine which apartment home fits your needs best. Our onsite leasing team is available to help answer your questions and support you through the leasing process. It is helpful to be prepared with questions about your new home, the application process and what you need to qualify, and what you need in a community to help you feel at home. We are here to help you every step of the way.
Rent may be paid online through your Resident Portal or directly to the leasing office. We also offer flexible payments through our partnership with Flex. Please speak with your onsite leasing team for additional information.
Yes! Rent may be paid online through your Resident Portal. You may make one time payments or set up recurring payments within the payment portal.
Only rentable items or pets incur additional fees.
Yes, renter's liability insurance is required.
None, utilities are paid separately from your rent.
Please contact Pacific Gas & Electric at 800-743-5000 to set up gas and electric.
ATT or Xfinity is the provider for internet and cable.
Yes, our community offers a resident referral fee. Your on-site leasing office will provide more details.
Pradera Apartments allows guests to stay up to 14 consecutive days in one calendar month or 28 days annually and two guests per household for the community amenities when present.
We do not offer rental price reductions on longer leases at Pradera Apartments. You may not pay rent for a year in advance to secure your unit.
You will need to pay another security deposit to transfer from one community to another.
No, we do not allow subletting at our community.
You may elect to pay a lease break fee equal to one month of rent or you will be responsible for the remaining months of rent left on your lease agreement.
Location
Yes, the closest public transportation to Pradera is County Connect Lines and Bart Dublin Station.
Pradera is located near the Plaza at Gale Ranch Shopping Center, San Ramon Regional Medical Center, Diablo Valley College, San Ramon City Center Bishop Ranch, and the Dougherty Station Community Center and Library.
Pradera is in the San Ramon Valley Unified school district
The nearest dog park is located at Windemere Dog Park, approx 2 miles away from our community.
Yes, the nearest bike trail to Pradera is Alamo Creek Trail and Tassajara Ridge Trail.
Residents at Pradera shop at The Plaza at Gale Ranch and Stoneridge Mall. They also frequent City Center Bishop Ranch for an array of restaurants, shopping, and entertainment.
The nearest coffee shop to Pradera is Peets Coffee which is approximately 5 minutes away.
Directions
Our address is 17445 Bollinger Canyon Road which is conveniently located near Dougherty Road.
For more information and directions, please visit our MAPS page.
The nearest cross street to Pradera is Dougherty Road.
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Our team is always ready to answer your questions.